Question 1

What is a Data Principal grievance under DPDP Act?

Accepted Answer

Under Section 13 of the DPDP Act 2023, every Data Principal has the right to readily available grievance redressal mechanisms provided by a Data Fiduciary regarding performance of obligations or exercise of rights.

Question 2

How long does grievance resolution take?

Accepted Answer

Data Fiduciaries must respond to and resolve grievances within the statutory SLA prescribed under the DPDP Rules (typically within 90 days). DPDP Shield provides real-time SLA tracking.

Question 3

Can I escalate to Data Protection Board of India?

Accepted Answer

Yes. Under Section 13(3) of the DPDP Act 2023, if you do not receive a satisfactory response or if no response is given within the prescribed time, you may escalate your grievance directly to the Data Protection Board of India (DPBI).

Question 4

Which companies use DPDP Shield grievance system?

Accepted Answer

Registered Data Fiduciaries across India utilizing the DPDP Shield compliance suite provide transparent, OTP-verified public grievance desks to fulfill Section 13 obligations.